Privacy Policy

Last updated: September 2026

Introduction

Cornerstone Home Health Care Services (“we,” “us,” or “our”) operates this website to provide information about our home healthcare services. We are firmly committed to protecting the privacy of our patients, families, and website visitors. This Privacy Policy describes how we collect, use, and safeguard personal information, specifically aligning with both healthcare standards and telecommunications mobile carrier compliance rules.

This Privacy Policy applies to information collected through our website and related communications. It does not replace any separate Notice of Privacy Practices that may apply to protected health information created or received in connection with health care services. When protected health information is governed by the Health Insurance Portability and Accountability Act, or HIPAA, it will be handled in accordance with applicable law and the applicable Notice of Privacy Practices.

Information We Collect

We collect personal information that you voluntarily provide to us when you request an intake evaluation, submit a contact form, or subscribe to updates. This information may include your name, email address, physical address, and telephone number (including mobile phone number). Additionally, we may collect minimal non-public health context if self-reported through initial inquiry forms. The information we collect depends on how you interact with Cornerstone.

Information You Provide to Us

When you submit a form, request a consultation, contact us, or communicate with our team, we may collect information such as:

  • Your name;
  • Email address;
  • Telephone number;
  • Mailing address or service location;
  • Preferred method of contact;
  • The type of care or service you are seeking;
  • Information about the person who may need care;
  • Appointment or scheduling information;
  • Questions, comments, or other details included in your message; and
  • Any other information you voluntarily provide.

When providing information about another person, you should only provide information that you are authorized to share.

Employment Application Information

When you apply for employment with Cornerstone, we may collect information such as:

  • Your name and contact information;
  • Employment history;
  • Education and training;
  • Professional licenses and certifications;
  • Résumé or application materials;
  • Work authorization information;
  • References; and
  • Other information relevant to evaluating your application or determining your qualifications.

Employment information may be retained for hiring, credentialing, compliance, record keeping, and future employment consideration.

Communications Information

When you contact us by telephone, email, website form, or text message, we may collect and retain:

  • Your contact information;
  • The date and time of the communication;
  • The content of your message;
  • Our response;
  • Appointment and service-related communications; and
  • Records of your communication preferences, including SMS opt-in and opt-out requests.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Your Internet Protocol address;
  • Browser type and version;
  • Device type and operating system;
  • Referring website or source;
  • Pages viewed;
  • Links clicked;
  • Date and time of access;
  • General geographic location derived from your IP address; and
  • Information about how you interact with the website.

We may use this information to maintain the website, understand how visitors use it, identify technical problems, improve performance, measure marketing effectiveness, and detect fraudulent or unauthorized activity.

Cookies and Similar Technologies

  • Our website may use cookies, pixels, tags, log files, and similar technologies.
  • Cookies are small files placed on your device that help websites operate, remember settings, analyze traffic, and improve the visitor experience. Some cookies are necessary for the website to function, while others may support analytics, security, fraud prevention, or advertising measurement.
  • You may be able to control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

How We Use Your Information

We use collected data to communicate directly with you regarding healthcare services, respond to inquiries, send appointment reminders, and send compliance-approved updates. If you have explicitly consented, we will use your phone number to transmit care-related text notifications. We may use the information we collect to:

  • Respond to questions and requests;
  • Schedule consultations or appointments;
  • Determine whether our services may be appropriate for you or your family;
  • Provide and coordinate requested services;
  • Communicate about appointments, services, and follow-up matters;
  • Send text messages when you have provided appropriate consent;
  • Process and evaluate employment applications;
  • Verify professional qualifications and credentials;
  • Operate, maintain, secure, and improve our website;
  • Understand website traffic and visitor interactions;
  • Prevent fraud, spam, abuse, or security incidents;
  • Maintain business and communication records;
  • Comply with licensing, regulatory, legal, and contractual obligations;
  • Protect the rights, safety, and property of Cornerstone, our clients, employees, and others; and
  • Carry out other purposes disclosed when information is collected or authorized by you.

Strict No Third-Party Sharing for Mobile Data

  • Cornerstone Home Health Care Services values your privacy above all. Mobile information, phone numbers, and SMS opt-in data collected through our website forms will strictly NOT be shared, sold, rented, leased, or traded to any third parties, affiliates, or marketing partners for marketing or promotional purposes.
  • Your consent to receive text messages is exclusive to Cornerstone Home Health Care Services and is used solely to provide and coordinate home healthcare services, inquiry, consultation, appointment scheduling, direct client care communication, employment application, or other communications relevant to your relationship to Cornerstone.
  • Cornerstone may use service providers that supply the technical systems necessary to transmit and manage text messages. Those providers may process telephone numbers, message content, and messaging records only as necessary to provide services to Cornerstone.
  • Message frequency may vary. Message and data rates may apply depending on your mobile service plan.
  • You may opt out of future text messages at any time by replying STOP to a message. After opting out, you may receive a final message confirming that your request has been processed. You may also contact Cornerstone directly to update your communication preferences.
  • Opting out of text messages will not prevent Cornerstone from communicating with you through other methods when necessary or permitted by law.

How We Share Information

SMS Messaging & Compliance

If you provide your mobile phone number to Cornerstone Home Health Care Services, you consent to receive SMS messages related to customer care, account notification, delivery notifications, appointment reminders, service confirmations, technician arrival updates, billing alerts, follow-ups, and marketing communications (if you opt in).

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in.
  • We maintain timestamped records of all opt-in actions.
  • Consent to receive SMS messages is not a condition of purchase.

Message Frequency & Content

  • Message frequency may vary based on your interaction with us.
  • Messages will be sent in English.
  • Standard message and data rates may apply.

Opt-Out Instructions

  • You may cancel your enrollment in mobile text communications at any time. Simply reply STOP to any message received from us to completely terminate text communications. To request assistance, reply HELP or call our designated compliance phone line.
  • You will receive a final confirmation message.

Help & Support

Carrier Information

  • Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Health Care and Service Coordination

  • When appropriate and legally permitted, information may be shared with caregivers, nurses, health care professionals, insurers, referral sources, family members, personal representatives, or other individuals involved in arranging or providing care.
  • Health information subject to HIPAA or another health privacy law will be used and disclosed in accordance with the applicable law and Notice of Privacy Practices.

Legal and Safety Requirements

We may disclose information when we believe disclosure is necessary to:

  • Comply with applicable laws, regulations, court orders, subpoenas, or government requests;
  • Meet health care, employment, licensing, or regulatory requirements;
  • Investigate suspected fraud, abuse, security threats, or illegal activity;
  • Protect the rights, property, health, or safety of Cornerstone or others; or
  • Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

At Your Direction

We may share information with another person or organization when you request or authorize us to do so.

Health and Other Sensitive Information

  • Because Cornerstone provides home health care services, information you provide may include health, medical, disability, or care-related information.
  • Please use care when submitting sensitive information through a general website form, email, or text message. Do not use the website, email, or text messaging to request emergency medical assistance.
  • If you or another person is experiencing a medical emergency, call 911 or seek immediate medical care.
  • Protected health information created or received as part of providing health care services may be subject to HIPAA and additional privacy protections. Rights concerning protected health information may differ from the rights described in this general website Privacy Policy.

How Long We Retain Information

We retain personal information for as long as reasonably necessary to:

  • Respond to inquiries;
  • Provide requested services;
  • Maintain client, applicant, and business records;
  • Fulfill the purposes described in this Privacy Policy;
  • Meet legal, licensing, regulatory, insurance, employment, and contractual obligations;
  • Resolve disputes; and
  • Enforce agreements or protect legal rights.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable record-retention requirements.

How We Protect Information

  • Cornerstone uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
  • These safeguards may include access controls, password protections, secure systems, employee training, vendor oversight, and procedures for responding to suspected security incidents.
  • No website, electronic transmission, or data storage system can be guaranteed to be completely secure. You should use caution when transmitting sensitive information electronically.

Data Breach Response

  • If Cornerstone becomes aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to contain and address it.
  • When required by applicable law, Cornerstone will notify affected individuals, government agencies, law enforcement, business partners, or other parties.

Third-Party Websites and Embedded Content

  • Our website may contain links to external websites or embedded content provided by third parties, including maps, videos, social media platforms, review websites, or other services.
  • Third-party websites may collect information, use cookies, or track your interactions according to their own privacy policies. Cornerstone does not control and is not responsible for the privacy, security, or content practices of third-party websites.
  • You should review the privacy policies of any external website you visit.

Children’s Privacy

  • Our website is intended for adults seeking information about home health care services or employment opportunities. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization.
  • A parent, guardian, or other authorized representative may provide information concerning a child when requesting pediatric care or related services.

Your Choices and Privacy Requests

Depending on the information involved and applicable law, you may request that Cornerstone:

  • Provide information about the personal information we maintain about you;
  • Correct inaccurate or incomplete information;
  • Update your contact information or communication preferences;
  • Stop sending nonessential emails or text messages; or
  • Delete certain information that Cornerstone is not required to retain.

Cornerstone may need to verify your identity before processing a privacy request. Some requests may be limited by health care, employment, licensing, legal, security, or record-retention requirements.

Requests involving medical records or protected health information may be governed by a separate Notice of Privacy Practices and may require a different request process.

Changes to This Privacy Policy

  • Cornerstone may update this Privacy Policy to reflect changes in our services, website, technology, practices, or legal obligations.
  • When the policy is updated, the revised version will be posted on this page with a new “Last updated” date. Continued use of the website after an update means that the revised policy applies to information collected after the effective date of the change.